Tech Support

I hate to call tech support, especially for anything electronic as I more then likely already know what is wrong, as well as far more about fixing it then the person answering the phone. The worst being the recent fairpoint (aka failpoint) issues we have had at home, which after returning from school will finally be fixed, by switch to RoadRunner instead. I had spent over a half hour trying to explain that there was an issue with their service on their end which I could prove, yet still had to be walked through their flow chart for fixing problems, only to have the representative on the phone finally say "oh it must be on our end"...

To be fair I have been on both sides of the call, so I try to be nice to phone operators, as it is never their fault and they are tying to help, however when I did phone support for my school their was no flow sheet, we actually knew what to do to fix things, or would google it on the fly. ITS Help Desk FTW! Below are two Dilbert videos I stumbled upon that fit both side perfectly.

Dealing with tech support...


Doing tech support...